Tailored solutions for a unique
Interaction
Understanding the voice of the customer: people-centered proprietary technology based on natural language interpretation in human-to-human, human-to-machine, self-service and supervised customer engagement & interaction processes
Solutions
AlmaBackoffice
Getting to know managing business operations
Solution enabling the monitoring, supervision, management and performance optimization of Back-Office and Front-Office activities and campaigns:
- Automation and workload balancing
- Assessment-based time monitoring and measurement
- Operations monitoring & detail reporting
AlmaBi
Transforming data in answers
Complete BI solution: not only a user-friendly and accurate visualization model, but also a solid approach of data modelling enabling the structuring of business process information in a use-friendly, accurate and timely manner, in order to facilitate the decision-making modelling of any-size business process.
AlmaCollection
Customer need-tailored management reports
Solution for the management of credit collection campaigns: integrated within a dialing platform, it allows the parametrization of campaigns on a forecast, progressive or predictive operations strategy-basis.
AlmaApp
User-friendly App, modular and scalable, interactive and adaptive platform to any operation system
App-based Cloud services ensure seamless integration of customer applications with enterprise systems.
AlmaSocialMedia
Managing and monitoring enterprise social network through a unified dashbord
Analytical reports enable customers achieve an exhaustive vista on social network interaction in order to tune and enhance digital strategy performance and optimize social network campaigns.
AlmaWeb
Enhancing customer experience, reducing human interaction, improving productivity
Our innovative, automatic, AI-based customer service solution enables real-time understanding and resolution of customer needs.