Transforming
Digital Customer Management
A wide range of services based on proprietary people-centered technology, to implement a successful multi-channel customer experience strategy
Services
Multi-channel Caring
A complete natural language and multi-channel interaction-based vision of the customer journey in a single system
Multi-channel traditional and digital customer management latest-generation BI tools, dashboard for cross-issue vistas and customer interaction analysis. Automation speeds up customer-oriented services, and improves customer satisfaction levels.
Sales & Marketing
New marketing, operations and quality strategies to support the decision-making process
New leverage for marketing strategies, operations, sales and quality management supporting decision-making processes to improve operations performance, ensure customer satisfaction fulfilment over any contact channel. A thorough and constant analysis of the customer interaction enhancement process provides improved customer experience and enables the achievement of business goals.
- Marketing Analysis
- Trade Marketing
- Marketing Campaign Automation
- Customer Retention
- Churn Prevention
Credit Collection
Efficient processes based on automation, AI, and latest-generation Business Intelligence
Credit collection process management through automated systems of best-target, best-time-to-contact, best-operator, best-proposition option selection.
Technical Support
Efficiency triggered by process automation and new operations management models
A services platform to easily access the solution & knowledge base through natural language-based FAQ tools. Technical support services for easy and fast customer problem solving, integrated multi-channel contact management, exhaustive notification classification, customer experience tracking.
Scientific Control Room
An holistic control room for real-time detection and identification of performance, technological trends and drivers
An innovative model to understand operations quality and constantly improve services processes.
Back-Office Management
A new frontier for operations efficiency
Multi-channel End-to-End process management, order tracking and post-delivery services, invoicing, real-time automated verbal order verification, and full-custom services to ensure operations flexibility, improved saving and performance levels.