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Leading innovators can listen to the voice of the customer in real time

AlmavivA Contact has been for over 20 years the market-leading player in Italy in the Customer Experience services outsourcing for private companies and public organizations.

On the grounds of a solid cross-industry expertise in the TelCo & Media, Utilities, Transportation, Public Administration, Financial Services, Industry & Services sectors, AlmavivA Contact value proposition covers any business process within Customer Engagement Management.

Leading innovators can listen to the voice of the customer in real time

Digital Customer Management “made in Italy” for the Brazilian market

With a proprietary technology-based value proposition ensuring outstanding Customer Engagement performance, AlmavivA do Brasil addresses private enterprise and public sector business process needs, and is the ideal partner for the efficient, effective and flexible management of customer care processes.

Set up in 2006, AlmavivA do Brasil has become one of the top 10 CRM operators on the Brazilian market and today with over 37,000 headcount and a distinctive recruitment approach which seeks out diverse cultures, a wide array of intelligence types and varied professional backgrounds, it is a crucial employment provider for the sector.

Digital Customer Management “made in Italy” for the Brazilian market

Digital Customer Management “made in Italy” for the European market

First set-up in 2016, AlmavivA Services offers a broad and innovative range of value-added services for Customer Relationship-Management, fulfilling sector requirements within the European Union.

The Company goal is to develop a successful customer-experience strategy for its customers on the European markets for the TelCo & Media, Energy & Utilities, Government, Financial Services, Transportation & Logistics industries.

Digital Customer Management “made in Italy” for the European market

Digital Customer Management “made in Italy” for the Mediterrean Area

AlmavivA Tunisie offers an innovative value proposition for IT solutions and Customer Relationship Management services to top customers within the TelCo & Media, Transportation, and Services industries in the Tunisian marketing and French-speaking Countries within the Mediterranean Area.

Leader on target markets in the Region since 2002, when the Company was established, AlmavivA Tunisie nowadays manages one of the largest service contract in Tunisia, TunisAir Contact Center full outsourcing.

Digital Customer Management “made in Italy” for the Mediterrean Area