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Competitive Strategy Innovation and Leadership Award, The Contact Center Outsourcing Services Industry, Latin America

Almacontact and AlmavivA do Brasil receive Frost & Sullivan's award for Competitive Strategy Innovation and Leadership in the contact center outsourcing services industry.

Data: 03.12.2019
Competitive Strategy Innovation and Leadership Award, The Contact Center Outsourcing Services Industry, Latin America Competitive Strategy Innovation and Leadership Award, The Contact Center Outsourcing Services Industry, Latin America

Frost & Sullivan’s global teams of analysts and consultants research a wide range of markets in multiple industries and regions, and identify companies excelling in product strategies—whether in product quality, price/performance value, product differentiation, or breadth of product line. Teams are particularly interested in companies that leverage product strategies to differentiate themselves from competitors based on innovation and creativity.

Against the backdrop of extensive primary and secondary research across the entire value chain of specific products, Frost & Sullivan is pleased to recognize AlmavivA Group for Competitive Strategy Innovation and Leadership in the contact center outsourcing services industry in Latin America.

Achieving excellence in competitive strategy is never an easy task, and it is made even more difficult considering today’s competitive intensity, customer volatility, and economic uncertainty—not to mention the difficulty of innovating in an environment of escalating challenges to intellectual property.

Frost & Sullivan recognizes that this accomplishment is the result of many employees, customers, and investors making daily choices to support Almacontact and contribute in a meaningful way to the future of the Company.